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Terms & Conditions - Vivana

Postage & Packing Charges.

Orders of £25 or over are postage FREE*.

Postage and packing for orders under £25 is £1.85 flat rate.

Royal Mail Special Delivery service for orders requiring a guaranteed delivery date. To qualify for same day dispatch and next day delivery orders must be completed by 12 noon weekdays. Cost for Special Delivery service is £5.50 for first item and 50p each additional. A signature will be required upon delivery.

Dispatch and Dispatch Notification.

Most orders in receipt of cleared payment before 3pm weekdays (excluding Bank Holidays) are dispatched the same day.

Orders in receipt of cleared payment after 3pm weekdays are dispatched the next working day.

We do not dispatch on weekends or Bank Holidays.

An email notification will be sent to the email address you entered at the time of ordering when your order has been dispatched.

Delivery Method and Schedule.

Royal Mail handle delivery and we use first class service for our standard dispatches.

Bulky or orders of high value may be sent via a signed for service which will require a responsible person to sign for the delivery upon arrival. This additional service is provided at our discretion and at no additional cost to the customer. Customers will be informed of any signature requirement at the time of dispatch.

We offer Royal Mail Special Delivery service for orders requiring a guaranteed delivery date. To qualify for same day dispatch and next day delivery orders must be completed by 12 noon weekdays. Cost for Special Delivery service is £5.50 for first item and 50p each additional. A signature will be required upon delivery.

*Our postage FREE offer applies to standard first class service only. Special Delivery Next Day Service is an extra service and incurs extra cost.

Royal Mail has a minimum delivery time of next working day and a maximum delivery time of 15 working days, we anticipate delivery of your order to fall in-between. If you are worried about the length of time your parcel is taking to arrive, please contact us.

Attempted Delivery.

Occasionally items of mail that cannot be delivered (no-one to sign for it or item too large to fit through standard letterbox and no-one present to answer the door) are taken back to the local delivery office. The Post-person should leave a card containing details of the attempted delivery (date, time and reason) and information on how re-delivery can be arranged, location of delivery office and opening times should you wish to collect it yourself. Please telephone the telephone number listed on the card for further information from your local delivery office. Re-delivery can now be arranged online. Royal Mail will hold your order for a maximum of 7 days, after which it will be returned to us via the undeliverable mail office in Ireland which can take up to 3 weeks. When we receive it back we will contact you and arrange for collection of cost for redelivery.

Sometimes a card is not left (forgot or ran out); if you suspect a delivery attempt has been made please telephone your local delivery office for advice and assistance. The telephone number can be obtained by calling Royal Mail customer services on 08457 740 740.

Non Delivery.

We will require written confirmation from buyer confirming non delivery and copies of all emails, transaction details and contact details will be forwarded to Royal Mail Investigation Department for investigation. RMID will contact the buyer requesting more information.

If you are worried about the length of time your parcel is taking to arrive, please contact us.

Cancelling your order.

If an item from your order or the entire order is not suitable or no longer required (order cancellation). Please email us with reason for return within 7 days of receipt of the goods and we will issue a freepost returns envelope and returns form for any unused, unopened or unworn items. Once received, please complete the returns form and enclose it with the goods (complete with all original packing and in saleable condition). A refund of the item cost and standard delivery cost (if applied) will be issued within 30 days of receipt pending inspection. Please ensure items are packed securely and proof of postage is obtained. We do not collect goods. We do not offer an exchange service so if alternative goods are required, please order in the usual way. This cancellation can apply to goods only and not for any additional service purchased, such as Special Delivery. Cancellation prior to receipt of goods: If you wish to cancel your order after dispatch, but prior to receipt, please notify us by email as soon as possible after dispatch notification. Refuse the delivery and Royal Mail will return the goods to us, we will refund item cost only within 30 days of receipt. Please note that return to sender mail can take upto 3 weeks to be processed. If you recieve the goods, leave them unopened and return them ensuring proof of posting is obtained. A refund of item cost only will be processed within 30 days of receipt.

Damaged in transit.

All items are brand new, unused and untested, however occasionally problems do arise. If goods are damaged upon receipt or are in an unsatisfactory condition, please email us with the complaint within 7 days of receipt of goods and we will send you a freepost returns envelope and returns form. Once received, please complete the returns form and enclose it with the goods (complete with all original packing). A replacement item will be issued within 48 hours of receipt pending inspection. Please ensure items are packed securely and proof of postage is obtained. We do not collect goods.

For hygiene reasons we cannot refund / replace any opened / used cosmetics / perfume or any garments or items that have had their tags removed by customer unless they are faulty. Any items that are being returned to us as damaged goods that have been used or worn or have tags removed will not be exchanged as this voids our returns policy.

UNDERWEAR / LINGERIE / CLOSE CONTACT CLOTHING. We are unable to refund / replace these items unless faulty or damaged. PLEASE be sure of your size and of all stated measurements before bidding or buying. All items are inspected before despatch.

The following Terms and Conditions apply to all transactions on the girlyshop.co.uk web site, please scroll through this screen, read them carefully and print a copy for future reference.

Pricing & Availability

All product prices are in £ sterling and exclusive of any stated delivery costs which will be charged as stated in the Postage and Packing section of this page and various locations on this site. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods be sold at in the UK market, or prices that retailers within the UK market are currently offering the same product. All products are subject to availability. In the event that your order cannot be fulfilled you will be given a refund for the unavailable product(s).

Authenticity - Cosmetics

We guarantee that all advertised products are 100% genuine. However it is customers responsibility to check all sizes, weights, measurements, volumes and colours and any stated flaws or special notes, particularly regarding cosmetics that were originally part of a gift set and are being sold individually, descriptions are read fully and understood. Occasionally such cosmetics items may have the words "not for individual resale" on them or be marked as testers. By submitting you order to girlyshop.co.uk, you are confirming that you have read all item descriptions fully and understand and are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort try to ensure all products marked as such are identified on the system.

Authenticity - Jewellery

All jewellery items with description of 925 Sterling Silver are genuine 925 Sterling Silver and will carry the 925 Silver Quality Mark (925 stamped). All gemstones are exactly as stated and are completely authentic and genuine. It is customer's responsibility to read all item specifications and descriptions, particularly regarding item size, weight and material. All jewellery item specifications and descriptions will have description or photograph of special packaging. Please note that occasionally the packing will be subject to change due to availability; however replacement packaging will be of similar or higher quality than that shown / described.

Materials.

All materials are described as fully as labelling detail allows. Please follow any garment care / washing instructions carefully as items damaged by incorrect washing are not eligible for return.

Photographic representation - Jewellery

Please note that all jewellery images have been enlarged for clarity of detail. Please check, sizes, lengths, weights and measurements carefully before purchasing. All earrings are shown without butterfly backs as we feel this detracts from the item. All earrings are provided with 925 quality marked Sterling Silver butterfly backs unless stated. Gemstone colours may appear differently on computer screens than in reality.

Photographic representation - Cosmetics

Please note most images of cosmetic items on this site have been reduced to fit into site design. It is customer responsibility to check all sizes, volumes, shades and colours before purchasing. Colours represented on your monitor may differ from reality.

Order Payment

Credit and Debit Card payments are made online using secure payment service via PayPal or Nochex. Payment will be debited to your account before despatch of your purchase. Any refunds will be auctioned via same service as original payment with the exception of partial refunds via Nochex. These will be completed by paper payment.

Order Confirmation

You will be sent an e-mail confirming receipt of your order. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.

Security

We DO NOT store customer payment details on our servers. Only your name, email and your postal address transmitted from our secure server to secure payment servers, using 128 bit encryption, for the payment process. This can be verified by double clicking the Padlock icon located on your browser's status-bar.

Data Privacy

We will not and do not supply any of your details to any third party at all. From time to time we or our sister company may send you e-mail notifications of new arrivals or promotions if you have agreed to accept these upon account / order creation. Girlyshop.co.uk will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law. As a statement these Terms and Conditions do not affect your statutory rights as a consumer. English law governs sales on this web site and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and we will accept no amendments.

Copyrighted Materials

All the images, logos and text on this website belong to Girlyshop.co.uk. Please do not copy, save or save and edit any image, logo or text on this site or link to any page, image or logo as this infringes copyright law.

Our business address is: Girlyshop.co.uk

Unit 10, Enterprise Business Centre

Russell Road

Southport

PR9 7RF
07795 151574
customerservices@vivana.co.uk

This address is for correspondence only; there is no showroom or stock held at this location.

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