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About Us - Vivana started on ebay as Beauty Buy Mail back in October 2004. It is a small, family run business. Despite being "newbies" to ebay the companies proprietors have been in the retail trade in one form or another since the early 80's.

Our main priority are our customers, and as you can see from our ebay ids, we have 100% customer satisfaction (so far) and we intend to keep it that way, both for our auction and static stores.

How have we achieved such a high level of customer satisfaction? We have: " Consistently provided quality goods at low prices
  • Consistently provided quality goods at low prices 
  • Kept in touch with our customers at every stage of their purchase, end beyond. 
  • Responded to pre-sale queries quickly and accurately 
  • Aimed to resolve any disputes or problems quickly and efficiently (been none yet, touch wood!)

We are quite sure that there are many more ways we can keep our customers happy. We just need to hear from you! There is a customer feedback section in the left navigation bar. Please feel free to use it, for good or bad comments and suggestions.

We also invite customers to tell us what they want to buy. Please use the feedback link to ask us to stock your favourite products. We may be able to do so.

There will also be shortly a mailing list option on the home page (you can also sign up for the mailing list whenever you log in or create a new account with us). We promise to mail only once a month! We will inform you of site changes, new products and any special offers, such as FREE p&p days etc. If you wish to unsubscribe, there will be full instructions in each mailing.

We have a Terms and Conditions page, which we suggest our customers read. If there is anything you need to ask, please use the Customer Support link contained in the left hand navigation bar.

We hope you will enjoy shopping with us. There are loads more products to come, so visit us regularly to see what's new.

Thanks for visiting !
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